Changes to your Jaga-Me appointment may be necessary due to the changing needs of your family and situation. 


You are therefore able to reschedule or cancel your current appointments by calling us at 68718772.


However, before you reschedule or cancel your appointment, please keep in mind our policy, below:


Cancellation

  • More than 5 days before the scheduled appointment: No penalty fee
  • Less than 5 days from the scheduled appointment, but before a JagaPro is dispatched: $25 (including GST)
  • When JagaPro already dispatched and on the way: 100% service fee of initial booking request (including GST)


Amendment

  • More than 5 days before the scheduled appointment: No penalty fee 
  • Less than 5 days from the scheduled appointment, but before a JagaPro is dispatched: $25 (including GST)
  • When JagaPro already dispatched and on the way: 100% service fee of initial booking request (including GST) 


Exceptions

  • We understand circumstances may not be within your control. Hence cancellation and amendment charges will be considered on a case-by-case basis. Do let us know your reasons for cancelling or amending on request.


To read the full terms of use of Jaga-Me's services, click here


These charges are meant to compensate our JagaPros (nurses and care aides) for the time set aside when you first confirmed the appointment, as well as the effort needed to coordinate with them. 

We thank you for your kind understanding and we hope to be able to serve you again in the near future!